Shipping Policy

The Timeline

From the moment you hit checkout, this is the journey:

Stage	Timing
Order	Into queue
Proof	~1–2 days
Production	3–5 days after approval
Dispatch	QC + send, 1–2 days

Stock items that need no proof, like sock multipacks, skip straight to dispatch.

What It Costs

Flat rates, shown in full at checkout before you pay. No surprise charges on the last screen.

Standard Tracked	£5.99
Orders £69.99 and over	FREE
Express Tracked	£6.99

Free UK delivery kicks in at £69.99. It is applied automatically at checkout. You do not need a code.

Prayer mats are the exception

Prayer mats are heavier and bulkier than clothing, so they carry their own rate: £7.99 standard or £9.99 express. They do not count towards the £69.99 free-delivery threshold, and free delivery does not apply to them.

If your basket has prayer mats and clothing in it, you will see both rates at checkout, itemised in full before you pay. We would rather tell you here than have it appear on the last screen.

Delivery Times

Working days after dispatch (Mon–Fri, excluding UK bank holidays):

• Standard Tracked: 2–3 working days, on Royal Mail Tracked 48.
• Express Tracked: next working day, on Royal Mail Tracked 24.

Both services are fully tracked end to end and do not need a signature. These are estimates, not guarantees. We do not control the courier network.

Tracking

You get a tracking number by email the moment your parcel is dispatched, and you can follow it from My Hub. Check the tracking link before contacting us about delivery status. If you have not received tracking after the production timeline above, get in touch.

Delivery Address

It is your responsibility to enter the correct delivery address at checkout. We dispatch to the address you give us.

Spotted a mistake? Email info@customdrops.co.uk immediately with your order number. We will change it if production has not started. Address changes after dispatch are not possible.

If a parcel comes back to us because the address was wrong, undeliverable, refused, or you did not collect it from the depot, we refund the cost of the goods less our return-shipping cost. The original outbound shipping is not refunded. Re-sending it means paying shipping again.

Lost, Delayed Or Damaged

Tell us as soon as you can, so we can open a courier claim inside their window:

• Damaged on arrival: within 48 hours, with photos of the item and the packaging.
• Marked delivered but missing: within 7 days. Check with neighbours, household members and your local depot first.
• Not received and not marked delivered: within 21 days of dispatch.

If the courier confirms the parcel is lost, we reprint and resend at no charge. If tracking confirms it was delivered, we treat it as delivered. We will help you chase the courier investigation, but we cannot refund a parcel the courier has confirmed delivered.

Where We Ship

We currently ship to United Kingdom addresses only, including Northern Ireland, the Scottish Highlands and Islands.

Want it sent somewhere else? Message us before ordering and we will quote you directly.

Things Outside Our Control

Machines break, ink runs out, stock runs short, couriers strike, weather happens. We will always do our best to minimise downtime and keep you posted if anything affects your order. Custom Drops UK is not liable for delays caused by events outside our reasonable control.

Small Family. Real People.

Every order is handled by real people, not a factory line. Thank you for supporting independent UK printing.

Questions? Email info@customdrops.co.uk with your order number and tracking link.