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Need help with an order, your artwork or a team purchase? Talk to Custom Drops. Send a message below or contact us on WhatsApp.

Order support Artwork help Bulk enquiries

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Goes straight to our inbox. Add your order number if it is about an existing order.

Our team will reply during studio hours. Include your order number so we can find the details.

Quick answers

The most-asked ones. Saves you a message if the answer is already here.

Where is my order?
A tracked dispatch email goes out the moment we ship. You can also follow it from My Hub.
How long does printing take?
Everything is made to order, so it depends on the product. The exact turnaround is on each product page.
Can I change my design?
If we have not started printing, yes. WhatsApp us with your order number as soon as you can and we will catch it.
Do you do trade pricing?
Yes. Request a quote with your quantities and the products you are after.
How do I send artwork?
WhatsApp it, email it, or use the Send Artwork form. Vector files print best, but we will work with what you have.
Do you take bulk orders?
Definitely, and there is no minimum. Send us the numbers through the quote form and we will price it up.